PRIVACY POLICY

SEYRAH HOTEL
PRIVACY POLICY

Last Updated: September 2026

Seyrah Hotel, operated by ORH GIDA TURİZM TİCARET LİMİTED ŞİRKETİ, respects the privacy of our guests, website visitors and business partners.

This Privacy Policy explains how we collect, use, process, store and protect personal data when you visit our website, contact us, make a reservation, stay at our hotel or use our services.

  1. DATA CONTROLLER

For the purposes of applicable Turkish data protection legislation, including Law No. 6698 on the Protection of Personal Data (“KVKK”), the data controller is:

ORH GIDA TURİZM TİCARET LİMİTED ŞİRKETİ

Operating as:
Seyrah Hotel

Address:
Eski Mah, Hüseyin Galip Efendi Cad., No: 2,
İç Kapı No: Z01, Ortahisar Beldesi,
Ürgüp/Nevşehir, Türkiye

Tax Office: Ürgüp
Tax Number: 6450854348
MERSİS Number: 0645085434800001
Trade Registry Number: 3984

Telephone: +90 554 131 11 50
Email: info@hotelseyrah.com
Website: https://www.hotelseyrah.com

  1. PERSONAL DATA WE MAY COLLECT

Depending on how you interact with us, we may collect the following categories of personal data:

A. Identification and Contact Information

This may include:

  • Full name;
  • Nationality;
  • Date of birth where legally required;
  • Telephone number;
  • Email address;
  • Postal address;
  • Identification or passport information where required for hotel registration or by applicable law.

B. Reservation Information

This may include:

  • Check-in and check-out dates;
  • Number of guests;
  • Room type;
  • Reservation number;
  • Special requests;
  • Information regarding your stay;
  • Booking source or travel agency information.

C. Payment and Transaction Information

Depending on the payment method used, we may process or receive information such as:

  • Payment status;
  • Transaction amount;
  • Currency;
  • Payment date;
  • Transaction or reference number;
  • Limited payment-related information.

Online card payments may be processed through third-party payment service providers.

Where a third-party payment provider processes a payment, full payment card details may be collected and processed directly by that provider in accordance with its own security and privacy practices.

Seyrah Hotel does not request guests to send full payment card numbers, CVV/CVC codes or passwords by email.

D. Website and Technical Information

When you visit our website, certain technical information may be automatically collected, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Website pages visited;
  • Date and time of access;
  • Referring website;
  • Technical logs and security information.
  1. HOW WE COLLECT PERSONAL DATA

We may collect personal data through:

  • Our website;
  • Online booking forms;
  • Direct reservations;
  • Telephone calls;
  • Email correspondence;
  • Hotel check-in and registration procedures;
  • Authorized booking engines;
  • Online travel agencies and travel agencies;
  • Payment service providers;
  • Reservation and hotel management systems;
  • Channel management systems;
  • Other authorized business partners.
  1. PURPOSES OF PROCESSING PERSONAL DATA

We may process personal data for the following purposes:

  • Processing and managing hotel reservations;
  • Providing accommodation and related services;
  • Communicating with guests regarding reservations and stays;
  • Processing or facilitating payments;
  • Processing cancellations and refunds;
  • Managing check-in and check-out;
  • Fulfilling legal obligations relating to hotel guest registration;
  • Issuing invoices and maintaining accounting records;
  • Responding to questions, requests and complaints;
  • Providing customer support;
  • Improving our services and website;
  • Preventing fraud, abuse and unauthorized transactions;
  • Protecting the security of our website, systems, guests and property;
  • Complying with legal and regulatory requirements;
  • Establishing, exercising or defending legal rights;
  • Sending marketing communications where legally permitted and where the necessary consent has been obtained.
  1. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, personal data may be processed on the basis of one or more legal grounds permitted under applicable Turkish legislation, including:

  • Establishment or performance of a contract;
  • Compliance with legal obligations;
  • Legitimate interests, where applicable and where such interests do not override the rights and freedoms of the data subject;
  • Explicit consent where legally required;
  • Establishment, exercise or protection of legal rights;
  • Other legal grounds permitted under applicable legislation.
  1. SHARING OF PERSONAL DATA

Where necessary and legally permitted, personal data may be shared with:

  • Authorized employees and departments of Seyrah Hotel;
  • Reservation and hotel management systems;
  • Channel management and booking technology providers;
  • Online travel agencies and travel agencies through which a reservation is made;
  • Payment service providers and acquiring banks;
  • Banks and financial institutions where necessary to process payments;
  • Accounting, tax and professional service providers;
  • Information technology and hosting providers;
  • Government authorities and public institutions where required by law;
  • Courts, law enforcement authorities or other competent authorities where legally required;
  • Other service providers acting on our behalf and under appropriate contractual or legal safeguards.

We do not sell guests’ personal data to third parties.

  1. INTERNATIONAL DATA TRANSFERS

Some of our technology providers, booking platforms, payment providers, online travel agencies or other business partners may process personal data outside Türkiye.

Where personal data is transferred outside Türkiye, Seyrah Hotel will take the measures required by applicable data protection legislation, including KVKK, and use an appropriate legal mechanism where required.

  1. DATA RETENTION

We retain personal data only for as long as necessary for the purposes for which it was collected and as required by applicable law.

Personal data may be retained for purposes including:

  • Providing accommodation services;
  • Managing reservations and payments;
  • Fulfilling legal, tax, accounting and regulatory obligations;
  • Resolving disputes;
  • Establishing, exercising or defending legal claims;
  • Maintaining required business records.

When personal data is no longer required, it will be deleted, destroyed or anonymized in accordance with applicable legislation and our data retention procedures.

  1. PAYMENT CARD SECURITY

Online payments may be processed through third-party payment service providers and secure payment infrastructure.

Payment card information may be processed directly by the relevant payment service provider.

Guests should not send complete payment card information, CVV/CVC codes, passwords or other sensitive payment credentials to Seyrah Hotel by email or through unsecured communication channels.

  1. COOKIES

Our website may use cookies and similar technologies to provide essential website functionality, improve performance, remember preferences, understand website usage and, where applicable, support analytics or marketing activities.

Cookies may be placed by Seyrah Hotel or by authorized third-party service providers.

Where legally required, non-essential cookies will only be used after obtaining the necessary consent.

Users may manage or disable cookies through their browser settings. Disabling certain cookies may affect the functionality of parts of the website.

  1. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, booking platforms, social media services or other external websites.

Seyrah Hotel is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of any third-party website before providing personal information.

  1. DATA SECURITY

Seyrah Hotel takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, destruction or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

In the event of a data security incident requiring notification under applicable law, Seyrah Hotel will take the measures required by the relevant legislation.

  1. CHILDREN’S DATA

Our services are primarily intended for adults making hotel reservations.

Where information concerning children is required for lawful hotel registration or accommodation purposes, such information will be processed only to the extent necessary and in accordance with applicable legislation.

  1. MARKETING COMMUNICATIONS

Where legally required, Seyrah Hotel will obtain the necessary consent before sending promotional or marketing communications.

Guests may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us directly.

Unsubscribing from marketing communications does not affect transactional communications that are necessary for an existing reservation or service.

  1. YOUR RIGHTS UNDER KVKK

Subject to the conditions and limitations provided by applicable law, data subjects may have the right to:

  • Learn whether their personal data is being processed;
  • Request information regarding the processing of their personal data;
  • Learn the purpose of processing and whether the data is used in accordance with that purpose;
  • Know the third parties to whom personal data is transferred domestically or abroad, where applicable;
  • Request correction of incomplete or inaccurate personal data;
  • Request deletion or destruction of personal data where the legal conditions are satisfied;
  • Request notification of correction, deletion or destruction to relevant third parties where applicable;
  • Object to certain consequences arising from automated processing where applicable;
  • Request compensation for damages arising from unlawful processing, where applicable.
  1. DATA SUBJECT REQUESTS

For questions or requests concerning personal data and privacy, please contact:

Seyrah Hotel
ORH GIDA TURİZM TİCARET LİMİTED ŞİRKETİ

Address:
Eski Mah, Hüseyin Galip Efendi Cad., No: 2,
İç Kapı No: Z01, Ortahisar Beldesi,
Ürgüp/Nevşehir, Türkiye

Telephone:
+90 554 131 11 50

Email:
info@hotelseyrah.com

Where required by law, requests relating to personal data may need to be submitted in a form that allows us to verify the identity and authority of the requester.

  1. CHANGES TO THIS PRIVACY POLICY

Seyrah Hotel may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data processing practices.

The updated version will be published on this page together with the applicable “Last Updated” date.

  1. APPLICABLE LAW

This Privacy Policy is governed by the applicable laws of the Republic of Türkiye, including Law No. 6698 on the Protection of Personal Data (KVKK), together with other applicable data protection legislation.

Where mandatory data protection laws of another jurisdiction apply to a particular individual or processing activity, those mandatory provisions will be respected where legally required.

  1. CONTACT INFORMATION

Seyrah Hotel
ORH GIDA TURİZM TİCARET LİMİTED ŞİRKETİ

Eski Mah, Hüseyin Galip Efendi Cad., No: 2,
İç Kapı No: Z01, Ortahisar Beldesi,
Ürgüp/Nevşehir, Türkiye

Tax Office: Ürgüp
Tax Number: 6450854348
MERSİS Number: 0645085434800001
Trade Registry Number: 3984

Telephone: +90 554 131 11 50
Email: info@hotelseyrah.com
Website: https://www.hotelseyrah.com

Last Updated: September 2026