Terms & Conditions

SEYRAH HOTEL
TERMS & CONDITIONS

Last Updated: September 2026

These Terms & Conditions govern reservations made through the Seyrah Hotel website and the provision of accommodation and related services by Seyrah Hotel.

By making a reservation through our website, you confirm that you have read, understood and accepted these Terms & Conditions.

  1. HOTEL AND COMPANY INFORMATION

Hotel Name: Seyrah Hotel

Legal Company Name:
ORH GIDA TURİZM TİCARET LİMİTED ŞİRKETİ

Address:
Eski Mah, Hüseyin Galip Efendi Cad., No: 2,
İç Kapı No: Z01, Ortahisar Beldesi,
Ürgüp/Nevşehir, Türkiye

Tax Office: Ürgüp
Tax Number: 6450854348
MERSİS Number: 0645085434800001
Trade Registry Number: 3984

Telephone: +90 554 131 11 50
Email: info@hotelseyrah.com
Website: https://www.hotelseyrah.com

  1. RESERVATIONS

Reservations can be made directly through the Seyrah Hotel website and booking engine, or through authorized online travel agencies, travel agencies and other booking partners.

A reservation is considered confirmed when the booking has been successfully completed and a confirmation has been issued.

Guests are responsible for providing accurate and complete information during the reservation process, including their name, contact details, travel dates, number of guests and any other information required to complete the reservation.

Seyrah Hotel may contact guests using the contact information provided during the reservation process regarding their reservation or stay.

  1. ROOM RATES AND PRICES

Room rates are displayed in the currency shown during the booking process.

The applicable price, taxes and charges will be displayed before the reservation is completed, where required by applicable law.

Additional services or charges that are not included in the selected room rate may be charged separately and will be communicated to the guest where applicable.

In the event of an obvious technical or pricing error, Seyrah Hotel reserves the right to correct the error and contact the guest regarding the affected reservation.

  1. PAYMENT

Depending on the selected rate plan, payment may be required at the time of booking, partially or fully in advance, or at the hotel.

The applicable payment conditions will be displayed during the booking process and/or in the reservation confirmation.

Online payments may be processed through secure third-party payment service providers.

Seyrah Hotel does not request guests to send full payment card details, CVV/CVC codes or passwords by email.

Where a third-party payment provider processes a payment, payment card information may be processed directly by that provider according to its own security and privacy policies.

  1. CANCELLATION POLICY

Cancellation conditions depend on the rate plan selected at the time of booking.

STANDARD / FLEXIBLE RESERVATIONS

For reservations with the standard flexible cancellation policy:

  • Cancellation more than 14 days before the scheduled check-in date: FREE OF CHARGE.
  • Cancellation within 14 days before the scheduled check-in date: 100% of the total reservation amount will be charged.

The applicable cancellation deadline is calculated according to the check-in date and the conditions displayed during the booking process.

NON-REFUNDABLE RESERVATIONS

Non-refundable reservations are non-refundable and cannot normally be cancelled without charge after confirmation.

For non-refundable reservations, the total reservation amount may be charged in accordance with the selected rate conditions.

The specific cancellation conditions displayed during the booking process and stated in the reservation confirmation apply to the relevant reservation.

  1. REFUND POLICY

Where a refund is applicable, Seyrah Hotel will process the refund according to the cancellation conditions applicable to the reservation.

Refunds will normally be made to the original payment method used for the reservation, unless otherwise required or permitted by applicable law.

The time required for a refund to appear in the guest’s account depends on the relevant payment service provider, acquiring bank and/or card-issuing bank and may be outside the hotel’s control.

For reservations made through third-party online travel agencies or booking platforms, the refund may be processed by the relevant platform according to its own applicable procedures and booking conditions.

Seyrah Hotel is not responsible for delays caused solely by banks, payment service providers, online travel agencies or other third parties.

  1. NO-SHOW POLICY

If a guest does not arrive on the scheduled check-in date and has not cancelled the reservation in accordance with the applicable cancellation conditions, the reservation may be treated as a no-show.

Unless otherwise stated in the applicable rate conditions:

  • A no-show may result in a charge of 100% of the total reservation amount.

For non-refundable reservations, the reservation amount is generally non-refundable in the event of a no-show.

Guests who expect to arrive later than planned are encouraged to contact Seyrah Hotel in advance.

  1. CHECK-IN AND CHECK-OUT

Check-in and check-out times are communicated during the reservation process and/or in the reservation confirmation.

Early check-in and late check-out are subject to availability and may be subject to an additional charge.

Guests may be required to present valid identification documents at check-in in accordance with applicable Turkish legislation.

The hotel may be required to collect and report guest registration information to the relevant authorities in accordance with applicable Turkish legislation.

  1. OCCUPANCY

The number of guests staying in a room must not exceed the maximum occupancy specified for the relevant room type.

Additional guests are subject to availability, prior approval and any applicable additional charges.

Guests are responsible for providing accurate information regarding the number of guests when making a reservation.

  1. CHILDREN AND EXTRA BEDS

Children’s accommodation conditions, extra beds and baby cots are subject to the room type, availability and the conditions displayed during the reservation process.

Any applicable additional charges will be communicated during the booking process.

  1. HOTEL SERVICES AND FACILITIES

Hotel facilities and services are provided subject to availability.

Certain facilities or services may temporarily be unavailable due to maintenance, operational requirements, safety reasons, weather conditions or circumstances beyond the hotel’s reasonable control.

Seyrah Hotel will make reasonable efforts to inform guests of significant changes where practicable.

  1. GUEST RESPONSIBILITIES

Guests are expected to respect the hotel, its employees, other guests and hotel property.

Guests must comply with applicable laws and hotel rules during their stay.

Guests may be held responsible for damage to hotel property caused intentionally or through negligence.

Seyrah Hotel reserves the right to seek reasonable compensation for repair, replacement or restoration costs resulting from such damage.

  1. PROHIBITED ACTIVITIES

Illegal activities, threatening or abusive behaviour, deliberate damage to hotel property or behaviour that materially disturbs other guests is not permitted.

Seyrah Hotel reserves the right to take appropriate action, including termination of accommodation where legally permitted, in cases of serious or repeated violations.

  1. PERSONAL BELONGINGS

Guests are responsible for their personal belongings during their stay.

Guests should not leave valuable belongings unattended.

Lost property will be handled according to the hotel’s procedures and applicable law.

  1. FORCE MAJEURE

Seyrah Hotel shall not be liable for failure or delay in providing accommodation or services where such failure or delay is caused by circumstances beyond the hotel’s reasonable control.

Such circumstances may include, without limitation:

  • Natural disasters;
  • Earthquakes;
  • Floods;
  • Fires;
  • Severe weather;
  • Epidemics or pandemics;
  • War or threat of war;
  • Terrorism or security incidents;
  • Government restrictions or official orders;
  • Strikes or major labour disruptions;
  • Transportation disruptions;
  • Interruption of utilities or essential infrastructure; or
  • Other events that could not reasonably have been prevented or avoided.

Where a force majeure event materially affects a reservation, Seyrah Hotel will make reasonable efforts to communicate with the guest and seek an appropriate solution in accordance with applicable law and the circumstances of the reservation.

  1. THIRD-PARTY BOOKING PLATFORMS

Reservations made through third-party online travel agencies, travel agencies or booking platforms may be subject to the terms, payment procedures and cancellation policies of the relevant platform.

Where a third party is responsible for processing the reservation or payment, guests may be required to contact that platform directly regarding cancellations, modifications or refunds.

  1. WEBSITE CONTENT

Seyrah Hotel makes reasonable efforts to ensure that information published on its website is accurate and up to date.

Photographs, room descriptions, facilities, services and other information may occasionally change due to renovation, maintenance, operational requirements or other circumstances.

Minor differences between photographs and the actual accommodation or facilities do not necessarily constitute a failure to provide the booked service.

  1. WEBSITE AVAILABILITY

Seyrah Hotel makes reasonable efforts to keep its website available and functioning properly.

However, uninterrupted or error-free availability cannot be guaranteed.

Temporary interruptions may occur due to maintenance, technical problems, internet failures, security issues or circumstances outside the hotel’s reasonable control.

  1. INTELLECTUAL PROPERTY

Unless otherwise stated, the text, photographs, graphics, logos, designs and other content published on this website are owned by or licensed to Seyrah Hotel.

Such content may not be copied, reproduced, distributed or commercially used without prior written permission.

  1. PERSONAL DATA AND PRIVACY

Personal data collected through the website, reservation process and hotel services is processed in accordance with the Seyrah Hotel Privacy Policy and applicable Turkish data protection legislation, including Law No. 6698 on the Protection of Personal Data (KVKK).

For more information, please review our Privacy Policy.

  1. COMPLAINTS AND CUSTOMER SUPPORT

Guests may contact Seyrah Hotel regarding reservations, accommodation, payments, cancellations, refunds or other matters using the following contact details:

Seyrah Hotel
ORH GIDA TURİZM TİCARET LİMİTED ŞİRKETİ

Telephone:
+90 554 131 11 50

Email:
info@hotelseyrah.com

Address:
Eski Mah, Hüseyin Galip Efendi Cad., No: 2,
İç Kapı No: Z01, Ortahisar Beldesi,
Ürgüp/Nevşehir, Türkiye

We will make reasonable efforts to review and respond to customer requests and complaints as soon as practicable.

  1. APPLICABLE LAW

These Terms & Conditions are governed by the laws of the Republic of Türkiye.

Nothing in these Terms & Conditions is intended to limit mandatory rights granted to consumers under applicable law.

  1. CHANGES TO THESE TERMS

Seyrah Hotel may update these Terms & Conditions from time to time to reflect changes in its services, booking procedures, legal requirements or operational practices.

The version applicable to a reservation will generally be the version presented to the guest at the time the reservation is made, subject to mandatory changes required by law.

  1. CONTACT INFORMATION

Seyrah Hotel
ORH GIDA TURİZM TİCARET LİMİTED ŞİRKETİ

Eski Mah, Hüseyin Galip Efendi Cad., No: 2,
İç Kapı No: Z01, Ortahisar Beldesi,
Ürgüp/Nevşehir, Türkiye

Tax Office: Ürgüp
Tax Number: 6450854348
MERSİS Number: 0645085434800001
Trade Registry Number: 3984

Telephone: +90 554 131 11 50
Email: info@hotelseyrah.com
Website: https://www.hotelseyrah.com

Last Updated: September 2026